Return Policy

* Conditions of application:

The product must have the full label, tag, and Mikenco’s receipt from the store, fanpage, or e-commerce platforms like Shopee and Tiktokshop.

The product must not have been used, washed, or dried, and should be free of odors, stains, rips, tears, etc. (except in the case of a manufacturer defect).

Only one exchange per order is allowed.

* Shipping Fee Conditions:

FREE SHIPPING for orders with a value over 800,000 VND.

In the case of a return or exchange, Mikenco covers 100% of the shipping fee if:

The product is defective due to the manufacturer's fault (with video/evidence of unboxing).

The product received is not what was ordered or does not match the image Mikenco posted.

Mikenco does not cover shipping fees in the following cases:

If the customer wishes to exchange for a different product/size (products with a lower value than the original will not be refunded).

Note:

Mikenco does not accept returns or exchanges for products involved in promotions offering discounts of over 30%.

If the customer wishes to exchange for a different product, Mikenco encourages choosing products of equivalent value since Mikenco does not refund the difference if the new product is of lower value. If the product is of higher value, the customer only needs to pay the price difference.

* Application Period: Returns and exchanges are valid within 7 days from the date of receiving the product, applicable to all online and offline orders nationwide.